logo

Terms of Service

Last updated: November 14, 2024

When we say "Company", "we", "our", or "us" in this document, we are referring to Louper.io Ltd. Louper.io Ltd is a registered company in the United Kingdom.

When we say "Services", we mean Louper, the live streaming platform and related websites, documentation and setup guides.

When we say "You, "your", "Customer" or "Customers", we are referring to the people or organizations that own an account with one or more of our Services. You are responsible for ensuring compliance with these Terms of Service by all guests who you invite to use the Services.

When you use our Services, now or in the future, you are agreeing to the latest Terms of Service. That's true for any of our existing and future products and all features that we add to our Services over time. There may be times where we do not exercise or enforce any right or provision of the Terms of Service; in doing so, we are not waiving that right or provision. These terms do contain a limitation of our liability.

If you violate any of the terms, we may terminate your account.

Account Terms

  1. You are responsible for maintaining the security of your account and password. The Company cannot and will not be liable for any loss or damage from your failure to comply with this security obligation.
  2. You may not use the Services for any purpose outlined in our Use Restrictions policy.
  3. You are responsible for all content posted and streamed and activity that occurs under your account. That includes content posted by others who either: (a) have access to your login credentials; or (b) have their own logins under your account.
  4. You must be a human. Accounts registered by "bots" or other automated methods are not permitted.

Conduct

Users of our Services are strictly prohibited from using racist slurs, sexist language, or any other form of hate speech or discriminatory language. This includes, but is not limited to, offensive comments related to race, ethnicity, national origin, religion, gender, gender identity, sexual orientation, disability, age, caste, nationality, immigration status, sex/gender, victims of a major violent event and their kin, and veteran status. Engaging in such behavior will result in your account being terminated. We are committed to maintaining a respectful and inclusive environment for all users and employees, and any violation of this policy will not be tolerated.

Payment, Refunds, and Plan Changes

For Self-Serve Customers

  1. If you are using a free version of one of our Services, it is really free: we do not ask you for your credit card.
  2. If you are upgrading from a free plan to a self-serve paid plan, we will charge your card immediately and your billing cycle starts immediately. If you are upgrading from a lower-priced plan to a higher-priced plan, or from a higher-frequency to a lower-frequency billing cycle, your payment card will be charged immediately. If you are switching from a higher-priced plan to a lower-priced plan (including the Free tier), or from a lower-frequency to a higher-frequency billing cycle (e.g. from annual to quarterly), the changes will occur at the end of your current billing cycle.
  3. All fees are exclusive of all taxes, levies, or duties imposed by taxing authorities.You are responsible for payment of all taxes, levies, or duties.
  4. We do not offer refunds.

For Enterprise Customers

Enterprise customers are subject to the payment terms outlined in their custom contracts. Invoicing is based on the agreed payment schedule, and payments are due as specified in the invoice. Late payments may incur interest or penalties as defined in the agreement. Refunds, if applicable, are handled according to the terms of the contract. If you have questions about your enterprise agreement, please contact your Louper account representative.

Cancellation and Termination

  1. You are solely responsible for properly canceling your account. An email or phone request to cancel your account is not automatically considered cancellation. If you need help cancelling your account, you can always contact our Support team.
  2. If you cancel the Service before the end of your current billing cycle, your cancellation will not take effect immediately - it will take effect on the last day of the current billing cycle.
  3. We have the right to suspend or terminate your account and refuse any and all current or future use of our Services for any reason at any time. Suspension means you and any other users on your account will not be able to access the account or any content in the account. Termination will furthermore result in the deletion of your account or your access to your account, and the forfeiture and relinquishment of all content in your account. We also reserve the right to refuse the use of the Services to anyone for any reason at any time. We have this clause because statistically speaking, out of the hundreds of thousands of accounts on our Services, there is at least one doing something nefarious. There are some things we staunchly stand against and this clause is how we exercise that stance.
  4. Verbal, physical, written or other abuse (including threats of abuse or retribution) of Company employee or officer will result in immediate account termination.

Modifications to the Service and Prices

  1. Sometimes we change the pricing structure for our products. When we do that, we tend to exempt existing customers from those changes. However, we may choose to change the prices for existing customers. If we do so, we will give at least 30 days notice and will notify you via the email address on record. We may also post a notice about changes on our websites or the affected Services themselves.

Subscription Limits and Fair Usage

To foster a fair and responsible use of our Services, we strictly prohibit the practice of creating multiple accounts by a single company, organization, or individual with the intent to purchase multiple subscriptions. This policy is in place to prevent the circumvention of our tiered pricing structure, which is designed to be scalable and equitable for all users. If you are part of a larger enterprise or need multiple rooms or features beyond what is offered in our self-serve plans, you are required to contact us for a custom plan that is tailor-made to suit your needs. We reserve the right to investigate and take appropriate action, including account termination, against account holders who violate this policy. Our aim is to ensure that our platform remains sustainable and continues to provide quality service to all our customers.

Uptime, Security, and Privacy

  1. Your use of the Services is at your sole risk. We provide these Services on an "as is" and "as available" basis. We do not offer service-level agreements for our Services --- --- but do take uptime of our applications seriously.

  2. We reserve the right to temporarily disable your account if your usage significantly exceeds the average usage of other customers of the Services. Of course, we'll reach out to the account owner before taking any action except in rare cases where the level of use may negatively impact the performance of the Service for other customers.

  3. We take many measures to protect and secure your data through backups, redundancies, and encryption. We enforce encryption for data transmission from the public Internet. There are some edge cases where we may send your data through our network unencrypted.

  4. When you use our Services, you entrust us with your data. We take that trust to heart. You agree that Louper may process your data as described in our Privacy Policy and for no other purpose. We as humans can access your data for the following reasons:

    • To help you with support requests you make.
    • On the rare occasions when an error occurs that stops an automated process partway through. We get automated alerts when such errors occur. When we can fix the issue and restart automated processing without looking at any personal data, we do. In rare cases, we have to look at a minimum amount of personal data to fix the issue. In these rare cases, we aim to fix the root cause as much as possible to avoid the errors from reoccurring.
    • To safeguard Louper. We'll look at logs and metadata as part of our work to ensure the security of your data and the Services as a whole. If necessary, we may also access accounts as part of an abuse report investigation .
    • To the extent required by applicable law.

  5. We use third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run the Services.

Copyright and Content Ownership

  1. All content posted on the Services must comply with UK copyright law.
  2. We claim no intellectual property rights over the material you provide to the Services. All materials uploaded remain yours.
  3. We do not pre-screen content, but reserve the right (but not the obligation) in our sole discretion to refuse or remove any content that is available via the Service.
  4. The names, look, and feel of the Services are copyright© to the Company. All rights reserved. You may not duplicate, copy, or reuse any portion of the HTML, CSS, JavaScript, or visual design elements without express written permission from the Company. You must request permission to use the Company's logo or any Service logos for promotional purposes. Please email support@louper.io requests to use logos. We reserve the right to rescind this permission if you violate these Terms of Service.
  5. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Services, use of the Services, or access to the Services without the express written permission by the Company.
  6. You must not modify another website so as to falsely imply that it is associated with the Services or the Company.

Features and Bugs

We design our Services with care, based on our own experience and the experiences of customers who share their time and feedback. However, there is no such thing as a service that pleases everybody. We make no guarantees that our Services will meet your specific requirements or expectations.

We also test all of our features extensively before shipping them. As with any software, our Services inevitably have some bugs. We track the bugs reported to us and work through priority ones, especially any related to security or privacy. Not all reported bugs will get fixed and we don't guarantee completely error-free Services.

Liability

We mention liability throughout these Terms but to put it all in one section:

You expressly understand and agree that the Company shall not be liable, in law or in equity, to you or to any third party for any direct, indirect, incidental, lost profits, special, consequential, punitive or exemplary damages, including, but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if the Company has been advised of the possibility of such damages), resulting from: (i) the use or the inability to use the Services; (ii) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the Services; (iii) unauthorized access to or alteration of your transmissions or data; (iv) statements or conduct of any third party on the service; (v) or any other matter relating to this Terms of Service or the Services, whether as a breach of contract, tort (including negligence whether active or passive), or any other theory of liability.

In other words: choosing to use our Services does mean you are making a bet on us. If the bet does not work out, that's on you, not us. We do our darnedest to be as safe a bet as possible through careful management of the business; investments in security, infrastructure, and talent; and in genera giving a damn. If you choose to use our Services, thank you for betting on us.

If you have a question about any of the Terms of Service, please contact our Support team on support@louper.io

We use cookies (and other similar technologies) to collect data to improve your experience on our site. By using our website, you’re agreeing to the collection of data as described in our Privacy Policy.